Learn how to transfer the primary admin role to a different user in a QuickBooks Desktop company or in the payroll or payments services. Please click: Transfer the primary admin role in QuickBooks Desktop (intuit.com)

f Google Chrome is minimized in your taskbar and you can’t maximize it, there are a few methods you can try to resolve this issue:     1.    Use Keyboard Shortcuts:       •     Press Alt + Tab to switch to Chrome, then try Alt + Space, followed by X to maximize the window.       •     Alternatively, once Chrome is active (after using Alt + Tab), you can also try pressing F11 to toggle full-screen mode.       2.    Right-click on Taskbar Icon:       •     Right-click on the Chrome icon in the taskbar. You should see options like Maximize or Restore. Click on Maximize if available.       3.    Task Manager Approach:       •     Open Task Manager by pressing Ctrl + Shift + Esc.       •     Find Google Chrome in the list, right-click on it, and select Maximize or Bring to front.       4.    Check for Multiple Displays:       •     If you’re using multiple monitors, Chrome might be opening on a screen that is not currently active or is powered off. Try disconnecting and reconnecting your monitors or checking the display settings.       5.    Restart Chrome:       •     If you can’t access the window at all, you might need to close Chrome completely and reopen it. Right-click on the Chrome icon in the taskbar, right-click on Google Chrome in the list, and choose Close window. Then, reopen Chrome from the Start menu or desktop.

At Mobieus, we are dedicated to ensuring seamless collaboration and optimal support for your business needs. In line with this commitment, we have an important update regarding access policies for your QuickBooks data by your Bookkeeper or Accountant. Policy Overview: 1. Access for Current Mobieus Customers: Bookkeepers or Accountants who are existing customers of Mobieus will retain their complimentary access to the necessary tools and resources for effective management of your QuickBooks account data. 2. Revision of Complimentary Access Policy: Previously, up to June 30, 2023, Mobieus provided free access to your QuickBooks data for your Bookkeepers and Accountants, regardless of their customer status with us. This offer was extended to December 31, 2023. However, starting from January 1, 2024, complimentary access to QuickBooks data will be exclusively provided to those Bookkeepers and Accountants who are also Mobieus customers. 3. Options for Non-Customer Bookkeepers and Accountants: If your Bookkeeper or Accountant is not a customer of Mobieus and you wish to grant them access to your QuickBooks data, they will need to sign up as a Mobieus customer. Alternatively, you can utilize the 'Accountant Copy' feature in QuickBooks to share your data with them. This feature allows you to send a copy of your QuickBooks data for their use without requiring them to be Mobieus customers. We understand that these changes may require adjustments and we are here to assist you in ensuring a smooth transition. If you have any questions or need further assistance, please feel free to contact us. Thank you for your continued partnership with Mobieus.

If you are using Microsoft Remote Desktop: 1. Launch Microsoft Remote Desktop. 2. Right-click on your profile and select "Settings." 3. Toggle "Use Default Settings" to the "Off" position. 1. In the "Display Configurations" section, click on the dropdown menu. 2. Choose your preferred display setting from the options provided: • "Single" for using a single display. • "All" for using all available displays. 5. Connect to your Virtual Desktop If you are using Windows App: 1. Open the Windows App. 2. Click on the three dots (ellipsis) located to the right of the blue "Connect" button. 3. From the menu that appears, select "Settings." 4. Within the "Display Configuration" section, choose between "Single" or "All Displays" based on your preference. 5. Connect to your Virtual Desktop

Accessing your virtual desktop via a web browser allows you to use your mCloud Virtual Desktop resources without installing any software on your device. You can use any HTML5-capable web browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox. The web client supports features such as device redirection, multiple monitor support, and custom display resolutions.   Using the Windows app requires you to download and install the Remote Desktop client for Windows on your device. The Windows app provides an optimized experience for connecting to mCloud Virtual Desktop, with features such as Microsoft Teams optimizations, dynamic display resolutions and scaling, and clipboard redirection. Both methods require Internet access and a valid user account. Depending on your preferences and needs, you can choose the best option for you. You can also switch between the web client and the Windows app as needed.

To open an existing company file in QuickBooks Accountant Desktop Plus 2023, follow these clear and concise steps: 1. Launch QuickBooks: • Begin by double-clicking on the QuickBooks desktop icon. 3. Access the File Menu: • Once QuickBooks opens, locate the "File" menu in the upper left corner of the screen. 5. Select "Open or Restore Company": • From the "File" menu, choose the option labeled "Open or Restore Company." 7. Choose "Open a Company File": • In the next window, select "Open a Company File." 9. Navigate to the P:\ Network Drive: • To find your company file on the P:\ network drive, click on "This PC" and then double-click on "P:" 11. Select the Company File: • Within the P:\ network drive, browse through the folders to locate your specific company file, which should have a QBW file extension. 13. Open the Company File: • Click on the company file to highlight it, then click the "Open" button. 15. Enter User Credentials (if prompted): • If your setup requires it, you may be asked to provide your username and password to access the company file. If prompted, enter the required login information. 17. Wait for the File to Load: • QuickBooks will then load the company file from the P:\ drive. This process may take some time depending on the file size and network speed. 19. Begin Working with Your Company File: • Once the company file is open, you can start working with your financial data in QuickBooks Accountant Desktop Plus 2023. That's it! You've successfully opened an existing company file from the P:\ drive in QuickBooks Accountant Desktop Plus 2023. Now you can proceed with your accounting and financial tasks within the software.

Using Adobe Acrobat on Virtual Desktops: • Our Virtual Desktops are equipped with Adobe Acrobat, allowing users with a valid subscription to continue utilizing Adobe Acrobat on their Virtual Desktops seamlessly. • To access Adobe Acrobat, users should ensure they are logged in with their credentials that have an active Adobe Acrobat subscription. Viewing PDF Files on Virtual Desktops: • In addition to Adobe Acrobat, users can view PDF files using pre-installed PDF viewers. • Popular choices include Google Chrome and Microsoft Edge, both of which offer built-in PDF viewing capabilities. • To open a PDF file in these browsers, users can simply double-click the PDF file or drag and drop it into the browser window. Support: • If you encounter any issues or have questions about using Adobe Acrobat or viewing PDF files on Virtual Desktops, please contact our IT support team for assistance.

Here are the key requirements for accessing mCloud Virtual Desktop Services: ​ 1. Compatible Device: An end user can access AVD from a variety of devices including Windows PCs, Macs, iOS devices (iPhones and iPads), Android devices, and even through a web browser on any machine. 2. Operating System: Ensure the device is running a compatible operating system. For Windows clients, it's typically Windows 10 or later. For Macs, a recent version of macOS is needed. Similarly, updated versions of iOS and Android are required for smartphones and tablets. 3. Internet Connection: A stable and reliable internet connection is crucial. The speed required can vary, but a faster connection provides a better experience, especially for high-demand applications or video streaming. 4. Azure Virtual Desktop Client: For a more seamless experience, installing the Azure Virtual Desktop client application on the device is recommended. This client is available for Windows, macOS, iOS, and Android. 5. Web Browser for Web Access: If the user prefers or needs to access AVD via a web browser, they should use a supported browser like Microsoft Edge, Google Chrome, or Safari. 6. Screen Resolution: While AVD can adapt to various screen sizes and resolutions, having a decent resolution (at least 1024x768) will enhance the user experience. 7. Peripheral Devices: If the user needs to use peripheral devices like printers or external hard drives, they should ensure these are compatible with their local device and properly set up. 8. Bandwidth Considerations: For activities that demand higher bandwidth, like video conferencing or graphic-intensive applications, a higher-speed internet connection is beneficial. 9. Access Credentials: You will need proper credentials (username and password), to access the virtual desktop. These requirements are designed to ensure that end users have a smooth and productive experience when using mCloud Virtual Desktop Services.

In today's fast-paced business environment, a virtual desktop is a game-changer, offering unparalleled benefits in security, data protection, and accessibility. With a virtual desktop, your data is stored securely in the cloud, significantly reducing the risks of data breaches and cyberattacks. It also means that sensitive information is not stored on local devices, which can be vulnerable. Furthermore, the ability to access your desktop from anywhere, anytime, provides immense flexibility, ensuring business continuity even when you're on the move. This is especially beneficial for small business owners who may not have extensive IT expertise. Virtual desktops handle the complex IT backend, giving you peace of mind and more time to focus on growing your business. By adopting a virtual desktop, you’re not just investing in technology; you’re investing in a safer, more efficient, and user-friendly way to manage your business operations.

A virtual desktop can be thought of as a digital version of a physical computer desktop. Imagine your usual computer and everything you can do on it, like running programs, browsing the internet, and accessing files. A virtual desktop offers all these capabilities, but instead of being tied to a single physical computer, it's hosted on a server and accessed over the Internet. Here's a simpler way to understand it: ​ 1. Remote Access: Think of a virtual desktop like your work desk, but in the digital world. Just as you can sit at any desk and access your documents as long as they are with you, a virtual desktop lets you access your computer's environment from any device with an internet connection. 2. Personalized Setup: Just like how you arrange your physical desk, a virtual desktop allows you to customize your digital workspace with your preferred settings, applications, and files. 3. Convenience and Flexibility: It's like having the ability to carry your entire computer with you wherever you go, without the need to physically move it. You can log in from a laptop, tablet, or even a different computer, and you'll find your virtual desktop just as you left it. 4. Security and Maintenance: Since the virtual desktop is managed by a service provider, they take care of the security, updates, and technical issues. This means less worry about maintaining or protecting your computer’s software. 5. Resource Sharing: Virtual desktops are often part of a larger system where multiple virtual desktops can share the resources of powerful servers. This means even if your local device (like a tablet or an old computer) is not very powerful, you can still have a fast and efficient computing experience. In summary, a virtual desktop allows you to access your personalized computer experience from anywhere, using any device, as long as you have an internet connection. It provides the convenience and flexibility of remote access while ensuring that your data and applications are secure and well-maintained.

1. Remote Desktop Client: https://go.microsoft.com/fwlink/?linkid=2139369(https://go.microsoft.com/fwlink/?linkid=2139369) 2. Windows App Client: https://apps.microsoft.com/detail/9N1F85V9T8BN(https://apps.microsoft.com/detail/9N1F85V9T8BN) 3. Account Registration and Activation: https://aka.ms/ssprsetup(https://aka.ms/ssprsetup) 4. Password Reset: https://aka.ms/sspr(https://aka.ms/sspr)

To reset your Mobieus password , you'll need to follow these steps: Registration for Self Service Password Reset (SSPR) Before you can use SSPR to reset your password, you must register for the service. Here's how to do it: 1. Navigate to the SSPR Setup Page: • Open your web browser and go to SSPR Setup Page,(https://aka.ms/ssprsetup) https://aka.ms/ssprsetup.(https://aka.ms/ssprsetup) 3. Sign in: • Enter your Mobieus username (username@mobieus.com)(mailto:username@mobieus.com) and password to sign in. 5. Complete the Registration Process: • Follow the on-screen instructions to set up your authentication methods. This may include providing a phone number, email address, or setting up security questions. 7. Confirmation: • Once completed, you will receive a confirmation that your SSPR registration is successful. Resetting Your Password via SSPR If you have forgotten your password or need to reset it, follow these steps: 1. Access the SSPR Portal: • Visit the SSPR Password Reset Page,(https://aka.ms/sspr) https://aka.ms/sspr.(https://aka.ms/sspr) 3. Identify Yourself: • Enter your username (username@mobieus.com)(mailto:username@mobieus.com) and the characters in the picture or the words in the audio (Not case sensitive). 5. Choose Why Having Trouble Signing In 6. Choose Authentication Method: • Select your preferred method of verification (phone, email, or security questions) based on the options you set up during registration. 8. Verify Your Identity: • Follow the prompts to provide additional information (e.g., a verification code sent to your phone or email). 10. Reset Your Password: • Once your identity is verified, you'll be prompted to create a new password. Make sure your new password complies with your organization's password policy. 12. Confirmation: • After successfully changing your password, you'll receive confirmation. You can now use your new password to log in to Azure services.

Accessing your Virtual Desktop can be accomplished in two ways: through a Web Browser or using a Desktop Client. Web Access (No Software Installation Needed) Direct Link: Use this Web Access Link (https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=a85cf173-4192-42f8-81fa-777a763e6e2c&scope=https%3A%2F%2Fwww.wvd.microsoft.com%2F.default%20openid%20profile%20offline_access&redirect_uri=https%3A%2F%2Fclient.wvd.microsoft.com%2Farm%2Fwebclient%2Findex.html&client-request-id=937cd45a-09b2-458e-af29-8897f5d8e342&response_mode=fragment&response_type=code&x-client-SKU=msal.js.browser&x-client-VER=2.25.0&client_info=1&code_challenge=aKJnU3fg9GABAwakKWe0lRrK6qH-sTfLi_F-4NKynl0&code_challenge_method=S256&nonce=0cc709f7-e8cd-46b2-9170-4c72f727b663&state=eyJpZCI6ImQyYzFjZGNmLWZmYjktNDNjMy1iMTcwLTk5NzY5YzFiOWJhMiIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D)to connect to your Virtual Desktop. • No Installation Required: This method is convenient as it doesn't require any additional software installation on your device. Desktop Client Microsoft Windows App Client: • How to Download: Go to the Microsoft Store on your device and search for “Windows App”. • Installation: Download and install the app from the store.   Installation Instructions for the Desktop Client Windows App for Windows 10 & Windows 11 Prerequisites: • Ensure your computer has the latest Windows updates installed. Update Windows before attempting to connect to mCloud's Virtual Desktop Service. • Verify that you have received your Mobieus Login and Password for the Virtual Desktop. If you haven't received these credentials or have forgotten them, contact support@mobieus.com.(mailto:support@mobieus.com) Installation Steps: 1. To (http://1.To)get Windows App for Azure Virtual Desktop, visit the Microsoft Store or App Store on your device. Search for “Windows App” and download it. 2. The application is named 'Windows App'. You can open the Start menu and search for "Windows App". 3. When prompted, Sign In with your Mobieus credentials and follow the prompts. Once authenticated you are ready to Connect: Remote Desktop for Apple Computers and iOS Devices Prerequisites 1. Download and install the latest Remote Desktop client available at: ‎‎M(https://apps.apple.com/us/app/microsoft-remote-desktop/id1295203466?mt=12)icrosoft Remote Desktop (https://apps.apple.com/us/app/microsoft-remote-desktop/id1295203466?mt=12)on the Mac App Store (a(https://apps.apple.com/us/app/microsoft-remote-desktop/id1295203466?mt=12)pple.com)(http://apple.com)(https://apps.apple.com/us/app/microsoft-remote-desktop/id1295203466?mt=12) 2. Before proceeding be sure to verify you have your Login and Password to access mCloud. If you have not received it or have forgotten it, please contact support@mobieus.com(mailto:support@mobieus.com)   Installation Steps: 1. Launch Microsoft Remote Desktop application. 2. Click ‘Add Workspace.’ 3. Enter your Mobieus login. For example, wchomak@mobieus.com(mailto:wchomak@mobieus.com) 4. The application will search & locate your available resources. Click ‘Add’ 5. You will be prompted to login to Microsoft, login using your Mobieus login and password then click ‘Sign In’. 6. Your assigned virtual Desktop will load. 7. 'Double-Click' to launch.   Assistance: If you don't have these credentials, please contact support@mobieus.com (mailto:support@mobieus.com)or visit Mobieus website (http://www.mobieus.com/)for live chat support with our Technical Team. Mobieus, Inc. Technical Support support@mobieus.com(mailto:support@mobieus.com) Empowering Your Digital Journey with Expertise and Care

Windows App serves as a gateway to mCloud, your Virtual Desktop. I(http://Desktop.Azure)t allows secure connections to your Remote Desktop and Apps across various platforms, including desktops, laptops, tablets, smartphones, and web browsers. Key features include a customizable home screen, easy account switching, and support for multiple monitors, custom resolutions, device redirection, and Microsoft Teams optimizations. Windows App is available for Windows, macOS, iOS and iPadOS, and web browsers. Windows App is the updated version of the Remote Desktop application. Migrating to Windows App from the native Azure Virtual Desktop client offers several benefits: 1. Enhanced Compatibility: Windows App supports various platforms, including Windows, macOS, iOS, iPadOS, and web browsers, ensuring broader accessibility. 2. Improved User Experience: The app provides a customizable home screen and intuitive navigation, enhancing user interaction. 3. Seamless Connectivity: It simplifies connecting to Azure Virtual Desktop, offering streamlined access to virtual desktops and applications. 4. Advanced Features: Users benefit from multiple monitor support, custom resolution settings, and Microsoft Teams optimizations. 5. Versatility: Windows App caters to diverse user needs, from corporate environments to individual users. To get Windows App for Azure Virtual Desktop, visit the Microsoft Store or App Store on your device. Search for “Windows App” and download it. Once installed, sign in with your Mobieus credentials. (http://credentials.Azure)

To access your billing account information, please visit our dedicated billing portal at https://billing.stripe.com/p/login/eVag359w1acM4H63cc.(https://billing.stripe.com/p/login/eVag359w1acM4H63cc) Once there, you can log in with your account credentials. This portal allows you to view and manage all your billing details, including invoices, payment methods, and subscription plans. If you encounter any issues or have further questions, our customer support team is ready to assist you.

Setting your QuickBooks Desktop to always open in multi-user mode is a great way to enhance efficiency, especially if you’re working in a team environment. Here’s how you can set it up: 1. Open QuickBooks Desktop: Start by launching your QuickBooks Desktop application. 2. Switch to Multi-User Mode: If you’re not already in multi-user mode, go to the ‘File’ menu at the top, then choose ‘Switch to Multi-user Mode’. This will enable multiple users to work on the company file simultaneously, provided they’re all on the same network. 3. Set Multi-User Mode as Default: • Go to the ‘Edit’ menu and select ‘Preferences’. • In the Preferences window, select ‘Host Multi-User Access’ from the options on the left. • Here, you should find an option to make multi-user mode the default. This setting ensures that each time you open your company file, it automatically opens in multi-user mode. 4. Save Your Settings: After adjusting these settings, click ‘OK’ to save them. 5. Test the Setup: Close QuickBooks and then reopen it to ensure that it automatically opens in multi-user mode. 6. Network Considerations: Remember, for multi-user mode to work effectively, your network setup must support it. This means your company file should be stored on a server or a computer that’s always on and accessible to other users. 7. User Permissions: Ensure that all users have the necessary permissions to access the file in multi-user mode. You can set this up in the ‘Company’ menu under ‘Set Up Users and Passwords’. If you encounter any issues or receive error messages while setting this up, it’s important to address these promptly. They could be related to network permissions, firewall settings, or QuickBooks itself. Don’t hesitate to reach out for further assistance if needed!